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Qualifications and monitoring of suppliers

The process of qualifying suppliers has been structured even further, in order to provide better assurance that the quality required by customers will be delivered, while also taking account of the willingness of individual businesses to understand the values that underpin the industrial policies adopted by IMA. These seek results of course, but also respect for the rights of future generations.
In order to check the qualification of suppliers and their compliance with the minimum requirements laid down by IMA, questionnaires are sent concerning how they organize design, production and testing activities, as applicable. Audits and documentation are provided to prove that the supplier is actually compliant with IMA standards.

Supplier performance is measured in terms of:

• quality;
• price;
• delivery

They are summarized in a vendor rating: it is an established methodology that allocates scores that make it possible to measure suppliers’ performance. Component suppliers are periodically given a vendor rating calculated on the basis of the following parameters, in order of importance: quality, delivery, price.
During 2019, the methodology was strengthened by integrating the procedure with audits in matters of Governance requirements, such as Legislative Decree 231/01 and Law 262/05.


Over a range of ratings from 0 to 100, where 60 is satisfactory, the average score of core suppliers was 70 for the custom-designed components in 2020 (69 in 2019) calculated on 261 assessed suppliers and 74 for catalogue components (75 in 2019) calculated on 152 assessed suppliers.

At the end of 2020, there were 438 suppliers qualified through the IMA method (assessment completed or in progress):

• 378 of mechanical components;
• 60 for assembly and wiring.

For custom-designed component suppliers, IMA has developed another method of qualification designed to raise suppliers’ awareness of quality issues through training sessions by IMA testing personnel. The idea is then to transfer part of the testing of mechanical components to the suppliers. At the end of 2019, 27 suppliers qualified for self-control.

In addition, a qualification activity began in 2017 to ensure compliance with the hygiene requirements and contain the risk of contamination for parts that come into contact with the customer’s food or pharmaceutical product; at the end of 2020, this activity included 32 qualified suppliers. In 2018, an activity started with a view to focusing and better defining the requirements for the qualification of “hub” suppliers, who in turn have their own subcontracting network for the production of complex products.

To this end, in 2019 a project was launched to improve the quality of the Sinermatic network, which includes all of the suppliers in which IMA has a stake. The project involves a definition of requirements on the part of IMA, an analysis and definition of possible improvement actions on the part of the Sinermatic network companies, aimed at positioning them in the high quality range of IMA suppliers. The aim is to increase the control and monitoring over strategic suppliers given the complexity of the products supplied. To date there are no further specific environmental or social requirements used in the qualification of a new supplier, except as provided with regard to workplace safety and protection during the document collection phase and during the visit at the supplier’s premises, evaluating, among other things, their technical-professional suitability, whether wages and social contributions are paid regularly, whether they have a dedicated structure for occupational security.

In 2019 IMA drew up a Supplier Code of Conduct as an incentive for the Supply Chain to adopt the same rules of conduct as IMA.


An important category of suppliers is represented by personnel of third-party companies who work directly at IMA’s plants: these relationships are governed by contracts that meet the standards prescribed by law and require the Contractor to provide IMA with all the guarantees required by regulations on workplace protection, health and safety, social security, insurance cover, and regular payment of contributions.