Constantly striving for customer satisfaction and improvement both internally and externally, IMA has long been on a journey to implement a documented Quality System. In order to provide greater visibility of its system and to compare with international market standards, IMA’s Quality System was certified by an independent organization according to ISO9001 in 1997.

This event was not a goal for IMA, but rather a starting point, as it was used as an organizational and control tool, reducing inefficiencies and optimizing processes. The scope of the Quality System encompasses the entire product life cycle, from the definition of new products in the research and development phases and sales phases, to delivery and installation, and the post-sales support cycle. Particular attention is paid to design control, a fundamental process for the final product quality.

Thanks to its process-focused Quality System, IMA can ensure its customers maximum visibility in the execution of the various phases of projects that lead to the supply of even very complex systems within the expected time frame, while maintaining a simple and flexible organizational structure. Operating in accordance with the procedures in the various processes, this structure maintains high flexibility and at the same time guarantees the supply of fully validated systems and qualified and documented, and if necessary personalized, support for each individual project.

For IMA, the safeguard of safety and work environment fully respects the current legislation, also through specific education and training aimed at creating a so-called “safety culture”.

Within the scope of safeguarding the health and safety of employees and collaborators, since 2014 IMA S.p.A. has implemented a Management System compliant with the UNI ISO 45001:2018 standard, in order to guarantee and seek continuous improvement of health and safety conditions in the workplace.

The President approved a policy on such subject and made it available to all workers: it defines the cornerstones related to the fulfilment of the Safety management system in the workplace.

As part of the Company’s Management System described above, IMA implements the constant engagement of workers, supporting open and free communication to enhance collective responsibility, also through a regular training on the subject, addressed to both top management figures of the safety organizational chart and to workers. In the context of worker participation, the analysis of “near misses” is of great importance, with a view to prevention.

The IMA Group consists of a group of companies producing high-tech processing and packaging machinery for the pharmaceutical and food industries, as well as for industrial automation. The broad business horizon in which the Group operates, both because of the diversification of highly regulated markets (such as pharma and medical, food, automotive, etc.) but also because of the breadth of the geographies involved – 53 production plants spread over 80 countries and more than 30 sales subsidiaries – has led IMA to introduce a central IT management and Information Security policy with the aim of maintaining decisive control over the information transmitted through its digital channels, avoiding the risks of geographical fragmentation as far as possible.  

Within business strategies, a major role is played by the protection of information, being an element of fundamental importance to guide strategic choices and to support business operational processes. Data protection and continuity of processes, according to the Group’s philosophy and guidelines, must be managed through a process of classification, identification of critical issues, assessment of the risk of compromise of confidentiality, integrity and availability, and the definition of the security measures necessary to maintain them within acceptable limits.

This approach stems from the need to better protect the technological know-how and sensitive information produced within IMA and at the same time raise its standards to those that are best practices about the subject; the aim is to produce continuous improvement of internal and external processes and at the same time support its partners and customers in the development of their respective businesses (from small manufacturers to large multinationals from a wide range of sectors).

Not of secondary importance is the role played by the impressive subcontracting chain within IMA’s processes, a chain that the Group itself aims to support in order to generate technological innovation and raise the general level of IT security, keeping pace with the emerging needs required by IMA and the market.

IMA S.p.A. and ATOP spa are ISO27001 certified for the development and maintenance of IT systems governed by the ICT Department to support business processes.

The IMA plants in Zola Predosa (Location ID LYC3PL ) and ATOP in Barberino (Location ID LFFC87) are officially TISAX certified.

IMA S.p.A. has decided to complete the assessment proposed by Cybervadis (https://cybervadis.com/), a trusted and standardized third-party platform, attributable to the main best practices in the sector.