Over the past few years we have addressed quality issues with a more concrete approach than in the past, with the aim of “de-bureaucratising” the process, making it more scientific and measurable, and trying to bring it closer to the goals of a sustainable business that is effective both in its business and in its social role.
The Group’s rapid growth, both internally and externally, and the need to adapt to the latest version of ISO 9001/2015 have given us an opportunity to review the Quality Policy, adapting it to any new risks and business opportunities. All in a strategic context that requires Group companies to integrate more and more with customers and suppliers in their various markets of reference.
The new quality policy has been developed as part of the path that IMA has recently taken to position itself at the forefront also in questions of digital innovation. This path is summarised in the “IMA Digital” project, in which products, services and organisation make use of the tools and digital technologies that are already on the market in order to obtain the maximum benefit.
In the “IMA Digital” project, quality also evolves from a regulatory compliance system to an important management tool for the improvement of products, services and processes, combining the methods and techniques of traditional quality with new digital technologies, with active involvement on the part of the labour force.
After these considerations, I would invite you to view the multimedia version of the new IMA Quality Policy in the widget area of the website.