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IMA CUSTOMER SERVICE PORTAL
For an advanced management
of installed base
The IMA Customer Service portal was created to give you access to a wide range of tools, designed to facilitate the management of your installed base, and to allow you to focus on what really matters to your business.
This solution integrates the power of digital technologies with services already in place at your local office or wherever you are, 24/7.
A CONCRETE SUPPORT TO BETTER MANAGE OPERATIONS
The IMA Customer Service Portal offers services aimed at a better and more efficient management of your installed base.
Basic portal services include a complete view of your INSTALLED BASE and access to the related TECHNICAL DOCUMENTATION.
Advanced services include various solutions related to TECHNICAL SUPPORT, offering 360° TRAINING, SPARE PARTS logistics, SIZE PARTS-UPGRADES & REVAMPING management, services for improved PROGRAMMED MAINTENANCE, and all possibilities related to our CONSULTING & ANALYTIC SUPPORT services.
BASIC PACKAGE
INSTALLED BASE
Within the IMA Customer Service Portal, a complete and updated map of your own current installed base is available.
- The standard view is by plant; multi-plant view available on request.
- The user has immediate visibility of all services activated for each piece of equipment.
TECHNICAL DOCUMENTATION
This section enables access to the latest version of Technical Documentation, easily retrievable, anytime.
No more lost or outdated documents: Technical Documentation in its latest version is always available for download, while old documents are overwritten to avoid any mistakes.*
*The Customer Service Portal is the standard Technical Documentation repository for all new machines. The upload of Technical Documentation for the machines already installed at the customer site is available upon request.
ADVANCED SERVICES
Along with the Digital Documentation and a general view of your installed base, the IMA Customer Service Portal can be enriched with new on-demand services.
TECHNICAL SUPPORT
We understand that effective and timely technical support can contribute to the success of your production.
That’s why we have structured an offer of integrated solutions to:
- restore your flows faster in the event of equipment malfunction, via our service desk;
- request changeover quotations to expand your production capacity.
Contact your IMA representative and find out how the Customer Service Portal and other IMA solutions can help to enhance your production flows.
SPARE PARTS
We are aware that spare parts are an essential component when it comes to keeping your production healthy.
At IMA, we have developed smart ways and platforms to get you what you need through faster digital and production channels.
Reach out to your IMA contact person and find out how to quickly get what you need.
TRAINING
Effective training is the most powerful means of providing the right skills to your operators, so they can better manage your production lines.
At IMA, we have structured specific training modes, without necessarily relying on the presence of a machine. The technologies we use, including immersive technologies, can enhance learning beyond classic training experiences to deliver new skills to your operators through faster, tracked and safer ways.
SIZE PARTS, UPGRADES & REVAMPING
Within the Customer Service Portal, we provide the chance to generate new change parts enquiries in a very easy and intuitive way.
Using dedicated forms, the user can indicate all the details about the product to be handled and, once a request is issued, he can monitor it through the appropriate section until it is completed.
In addition, we offer a wide range of updating – to enhance the equipment with new features – and revamping services, to replace obsolete parts, with additional possibilities of equipment checks and all auxiliary systems, but also concrete technical support during the revision phase.
PROGRAMME MAINTENANCE
A controlled and well-managed plant is one of the key factors in achieving superior final product quality or increased productivity.
That is why our offer includes services specifically designed to put our specialised technicians at your disposal, so that they can travel to your plant to perform sanitary checks and routine interventions on your installed equipment, as well as conduct inspections and technical maintenance work.
Reach out to your IMA contact person and find out all the details and benefits of scheduled maintenance.
CONSULTING & ANALYTIC SUPPORT
Monitor a plant remotely and have access to detailed reporting with insights about how your plant processes can make a real difference.
Learn about all the related services and ask what we might have in store for you in order to enhance your lines.
-
Technical support
-
Spare Parts
-
Training
-
Size parts, Upgrades, Revamping
-
Programmed Maintenance
-
CONSULTING & ANALYTIC SUPPORT
We understand that effective and timely technical support can contribute to the success of your production.
That’s why we have structured an offer of integrated solutions to:
- restore your flows faster in the event of equipment malfunction, via our service desk;
- request changeover quotations to expand your production capacity.
Contact your IMA representative and find out how the Customer Service Portal and other IMA solutions can help to enhance your production flows.
We are aware that spare parts are an essential component when it comes to keeping your production healthy.
At IMA, we have developed smart ways and platforms to get you what you need through faster digital and production channels.
Reach out to your IMA contact person and find out how to quickly get what you need.
Effective training is the most powerful means of providing the right skills to your operators, so they can better manage your production lines.
At IMA, we have structured specific training modes, without necessarily relying on the presence of a machine. The technologies we use, including immersive technologies, can enhance learning beyond classic training experiences to deliver new skills to your operators through faster, tracked and safer ways.
Within the Customer Service Portal, we provide the chance to generate new change parts enquiries in a very easy and intuitive way.
Using dedicated forms, the user can indicate all the details about the product to be handled and, once a request is issued, he can monitor it through the appropriate section until it is completed.
In addition, we offer a wide range of updating – to enhance the equipment with new features – and revamping services, to replace obsolete parts, with additional possibilities of equipment checks and all auxiliary systems, but also concrete technical support during the revision phase.
A controlled and well-managed plant is one of the key factors in achieving superior final product quality or increased productivity.
That is why our offer includes services specifically designed to put our specialised technicians at your disposal, so that they can travel to your plant to perform sanitary checks and routine interventions on your installed equipment, as well as conduct inspections and technical maintenance work.
Reach out to your IMA contact person and find out all the details and benefits of scheduled maintenance.
Monitor a plant remotely and have access to detailed reporting with insights about how your plant processes can make a real difference.
Learn about all the related services and ask what we might have in store for you in order to enhance your lines.
