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IMA Service

Meet our global service experts at Pack Expo, from maintenance to digital innovation: everything you need to grow your production line.

Join us at Pack Expo to connect with the experts from IMA Group’s newly established Global Service team.

This dedicated unit was created to work alongside our customers, helping them improve production performance, extend equipment lifecycle, and unlock new efficiencies. Whether you’re looking to optimize your current setup or explore innovative service solutions, our specialists are ready to discuss how we can support your goals with tailored strategies and advanced tools.

Visitors will find a wide range of services designed to optimise performance and extend the value of their investments.

These include change parts and upgrades, obsolescence analysis, revamping, and spare parts packages customized to specific production requirements.

Our team will be available to discuss technical support programs such as preventive maintenance agreements, 24/7 troubleshooting via our Service Desk, and a suite of digital tools including IMA Sentinel, the Customer Service Portal, and the Smart Service Suite – all developed to simplify and enhance service interactions.

We also offer production efficiency assessments, OEE and line audits, engineering services, and product testing, with the goal of helping customers achieve maximum reliability and output. Training programs for operators and maintenance staff – available through our digital platform IMA Skillgate – complete the offering, ensuring teams are equipped with the skills they need.

We invite you to visit the Global Service Corner and discover how IMA Group’s service solutions are built around your needs, with a focus on reliability, innovation, and continuous improvement.