IMA Remote Assistance is the IMA Digital service aimed to offer remote support and restore production quickly. Through the tools selected, an IMA operator will be able to promptly support the resolution of technical problems that have occurred on the machine, remotely.
IMA Remote Assistance guarantees:
remote support to the operator on-site in real-time;
immediate response to emergencies;
an increase of the technical assistance efficiency;
to record/archive solutions found for subsequent use.
The full power of technology through your eyes. Hololens 2 are the premium option for Augmented Reality IMA Remote Assistance. Hololens 2 are able to combine all the benefits of the previous solutions through the use of a new generation viewer. With this new device it becomes possible to frame the surrounding environment directly by integrating elements of augmented reality (drawings, diagrams, documentation) shared by the IMA Remote expert.