The IMA Customer Service portal was created to give you access to a wide range of tools, designed to facilitate the management of your installed base, and to allow you to focus on what really matters to your business.
This solution integrates the power of digital technologies with services already in place at your local office or wherever you are, 24/7.
Basic portal services include a complete view of your INSTALLED BASE and access to the related TECHNICAL DOCUMENTATION.
Advanced services include various solutions related to TECHNICAL SUPPORT, offering 360° TRAINING, SPARE PARTS logistics, SIZE PARTS-UPGRADES & REVAMPING management, services for improved PROGRAMMED MAINTENANCE, and all possibilities related to our CONSULTING & ANALYTIC SUPPORT services.
INSTALLED BASE
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TECHNICAL DOCUMENTATION
No more lost or outdated documents: Technical Documentation in its latest version is always available for download, while old documents are overwritten to avoid any mistakes.*
*The Customer Service Portal is the standard Technical Documentation repository for all new machines. The upload of Technical Documentation for the machines already installed at the customer site is available upon request.
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TECHNICAL SUPPORT
That’s why we have structured an offer of integrated solutions to:
Contact your IMA representative and find out how the Customer Service Portal and other IMA solutions can help to enhance your production flows.
SPARE PARTS
At IMA, we have developed smart ways and platforms to get you what you need through faster digital and production channels.
Reach out to your IMA contact person and find out how to quickly get what you need.
TRAINING
At IMA, we have structured specific training modes, without necessarily relying on the presence of a machine. The technologies we use, including immersive technologies, can enhance learning beyond classic training experiences to deliver new skills to your operators through faster, tracked and safer ways.
SIZE PARTS, UPGRADES & REVAMPING
Using dedicated forms, the user can indicate all the details about the product to be handled and, once a request is issued, he can monitor it through the appropriate section until it is completed.
In addition, we offer a wide range of updating – to enhance the equipment with new features – and revamping services, to replace obsolete parts, with additional possibilities of equipment checks and all auxiliary systems, but also concrete technical support during the revision phase.
PROGRAMME MAINTENANCE
That is why our offer includes services specifically designed to put our specialised technicians at your disposal, so that they can travel to your plant to perform sanitary checks and routine interventions on your installed equipment, as well as conduct inspections and technical maintenance work.
Reach out to your IMA contact person and find out all the details and benefits of scheduled maintenance.
CONSULTING & ANALYTIC SUPPORT
Monitor a plant remotely and have access to detailed reporting with insights about how your plant processes can make a real difference.
Learn about all the related services and ask what we might have in store for you in order to enhance your lines.
That’s why we have structured an offer of integrated solutions to:
Contact your IMA representative and find out how the Customer Service Portal and other IMA solutions can help to enhance your production flows.
At IMA, we have developed smart ways and platforms to get you what you need through faster digital and production channels.
Reach out to your IMA contact person and find out how to quickly get what you need.
At IMA, we have structured specific training modes, without necessarily relying on the presence of a machine. The technologies we use, including immersive technologies, can enhance learning beyond classic training experiences to deliver new skills to your operators through faster, tracked and safer ways.
Using dedicated forms, the user can indicate all the details about the product to be handled and, once a request is issued, he can monitor it through the appropriate section until it is completed.
In addition, we offer a wide range of updating – to enhance the equipment with new features – and revamping services, to replace obsolete parts, with additional possibilities of equipment checks and all auxiliary systems, but also concrete technical support during the revision phase.
That is why our offer includes services specifically designed to put our specialised technicians at your disposal, so that they can travel to your plant to perform sanitary checks and routine interventions on your installed equipment, as well as conduct inspections and technical maintenance work.
Reach out to your IMA contact person and find out all the details and benefits of scheduled maintenance.
Monitor a plant remotely and have access to detailed reporting with insights about how your plant processes can make a real difference.
Learn about all the related services and ask what we might have in store for you in order to enhance your lines.