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IMA Easy Contact
IMA Easy Contact, the APP to receive faster technical support.
In the case of failures or downtime, IMA Easy Contact is the APP dedicated to the opening of tickets to receive technical assistance* more quickly, and reactivate production in a short time.
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| FASTER RESPONSE emergencies and problems | INCREASING of the technical assistance efficiency |
How IMA Easy Contact works
The APP is simple and immediate:
- Open the APP and scan the QR Code on the machine** ;
- Fill in the form with all the plant-related details (attach audiovisual content as well) ;
- The IMA expert will contact the appropriate technician, to perform all the different procedures together on the machine.
* IMA Easy Contact does not cover any costs related to IMA personnel involved in remote technical assistance procedures.
** Contact your Customer Care contact person to receive authorisation and use IMA Easy Contact.
Technical Features
Offline form filling
Fill out the dedicated form even in offline mode. The APP will send your request as soon as the device is connected to a Wi-Fi network again.
Control of serials
The APP checks the correct serialities to assign the ticket to the right machine.
Multidevice
The APP is native to work on different Smartphones and Tablets (iOS and Android).
Multilingual
The APP supports different languages.
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