In the case of failures or downtime, IMA Easy Contact is the APP dedicated to the opening of tickets to receive technical assistance* more quickly, and reactivate production in a short time.
* IMA Easy Contact does not cover any costs related to IMA personnel involved in remote technical assistance procedures.
** Contact your Customer Care contact person to receive authorisation and use IMA Easy Contact.
Fill out the dedicated form even in offline mode. The APP will send your request as soon as the device is connected to a Wi-Fi network again.
The APP checks the correct serialities to assign the ticket to the right machine.
The APP is native to work on different Smartphones and Tablets (iOS and Android).
The APP supports different languages.