An e-service offered by IMA provides immediate replies to spare parts enquires and stock availability via the Internet, 24 hours a day, 7 days a week. It features easy navigation of the online spare parts catalogue and simple identification of the section of a machine where a component is fitted. Once the requested spare part is identified, the user can check its stock availability and price, ask for a quotation or place an order.
The e-service also allows prompt shipment tracking, information in real time, and ensures transparency and reliability.
It provides customers with an overview of their IMA machine portfolio, as well as their actual spares order account from anywhere in the world.