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Unrivalled experience in the market, highly skilled technicians able to intervene anywhere in the world, plus personalised maintenance programmes to ensure ongoing support and maximise performance.
Unrivalled experience, anywhere in the world
Unrivalled experience in the market, highly skilled technicians able to intervene anywhere in the world, plus personalised maintenance programmes to ensure ongoing support and maximise performance; these are the key elements provided by IMA to sustain your competitive advantage in a demanding market scenario.
Throughout the entire equipment lifecycle, IMA guarantees on-site technical assistance to ensure minimal downtime, thus safeguarding your productivity.
From the design phase onwards, for both turnkey solutions and single machines, we believe that working together with each customer leads to the very best solutions, always tailored to real, closely evaluated situations.
Even during testing and validation, the customer is our main point of contact for a reciprocal exchange of know-how. This dialogue does not end at the time of delivery, it continues through the complete lifecycle of the machine.
Documentation & validation support
As an ISO 9001 certified company, IMA operates in accordance with GAMP procedures and is a guarantee that the production quality assurance specifications will always be met. Where requested, IMA will provide customers with a comprehensive package of documentation for on-site validation procedures; various packages are available to meet two primary purposes:
- provide documented evidence of IMA production quality through the Quality Plans
- provide a comprehensive package of documentation to support the customer validation activity on site
IMA can also offer DQ, IQ, OQ and PQ support by specialists and documentation packages to help validate the packaging process.
By applying its Quality System with appropriate Quality Plans, IMA is able to prove the correct operation of its equipment in compliance with customer requirements and specifications. The documentation and records issued by IMA during the equipment lifecycle, allow the customer to reduce validation costs and times.
All machines are delivered with full detailed technical documentation including:
- spare parts catalogue for rapid part identification and easy ordering
- instruction manuals for machine groups and commercial units, each manual contains separate sessions for operators and technicians
- electrical documentation including functional drawings, I/O tables, PLC and microprocessor cards lists
Spare Parts Service
Spare parts availability is critical in keeping the machine in perfect working condition. The installation of components that do not conform to the original design, in terms of material and/or mechanical features, may seriously compromise the operation and reliability of the product and the safety of the operators a risk that can be greatly reduced by using original spare parts.
The service of supplying original IMA spare parts fits completely with IMA’s first-class maintenance service concept of taking care of the equipment as well as the customer’s investment completely. A highly qualified team of experts operate a systematic quality control of original components and units provided by IMA, ensuring 100% reliability.
Secure stock management based on lead time optimisation ensures prompt availability of spare parts, in order to satisfy even the most unexpected demands. Improved availability of parts for call-outs and unplanned repairs means less travel time for our technicians and less downtime for customer’s equipment.
Our after-sales specialists put their vast experience at the customer’s disposal, identifying part codes, preparing quotations for spare parts and managing orders.
The Spares Department has a very efficient delivery network, thanks to our Subsidiaries and Agencies, we are able to carry out deliveries of Spare Parts in the shortest time possible (24 hours in Europe, 36-48 hours outside Europe).
Online Spare Parts: connect now!
An e-service offered by IMA provides immediate replies to spare parts enquires and stock availability via the Internet, 24 hours a day, 7 days a week. It features easy navigation of the online spare parts catalogue and simple identification of the section of a machine where a component is fitted. Once the requested spare part is identified, the user can check its stock availability and price, ask for a quotation or place an order.
The e-service also allows prompt shipment tracking, information in real time, and ensures transparency and reliability.
It provides customers with an overview of their IMA machine portfolio, as well as their actual spares order account from anywhere in the world.
Two good reasons to order on line:
- faster delivery of spare parts
- order process optimisation and standardisation
Subassembly rebuild or upgrade
With up-to-date subassemblies, customers can be sure to obtain the highest productivity levels thanks to the latest technical standards.
IMA offers a service comprising full subassembly rebuild, full rebuild cycle for groups of machines and where it will be significantly advantageous a custom rebuild can be performed.
Electronics upgrade
Consisting of a programme designed to extend the lifecycle of the equipment, leading to longer term reliability and maintaining optimal performance, the electronics upgrade is a sure way to ensure lasting value for a customer’s capital investment.
IMA provides HMI and PC conversions, IO upgrades, complete control system upgrades and a host of mechanical upgrades in line with the new features present on the latest range of equipment.
OEE consulting
The Overall Equipment Effectiveness (OEE) is a very important objective. Processing and packaging lines are accurately designed to ensure a maximum level of efficiency and a reduction in machine downtime. IMA’s emphasis in not only on technical solutions, but also investing in the training of its customers – as this also contributes to an increase in levels of productivity. IMA manages a team of specialists who, through careful analysis of production data, can identify critical issues in production thus promoting an increase in the quality levels of machines.
Modernisation programmes
Modernisation is a job for specialists: combining experience from designing and building new machines and incorporating the most advanced technological solutions available, IMA can also offer refurbish and retrofit programmes, tailored to customer needs and efficiency requirements.
IMA’s engineering team, with experts in mechanics, electronics and software, is capable of interpreting the requests of those customers already using IMA machines. IMA can provide a wide range of services, from an inspection and assessment of the machine to be overhauled, design changes, the re-design and new design of machine subassembly groups, modernisation of mechanical sub-assemblies, accessory units and machine components, the application of state-of-the-art, powerful electronic system devices to final training on the overhauled and modernised equipment.