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IMA Active Customers Services

With after-sales service tailored to the customer’s specific needs, it lasts for the duration of the machine’s lifespan. That’s why IMA Active can count on high levels of customer retention around the world.
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IMA Active’s goal is to become a partner for its customers.

To respond to every requirement with customised solutions and guarantee maximum flexibility and professionalism.
The relationship IMA Active builds with its customers does not end with a sale.

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  • SUPPORT SERVICES
  • PRODUCTION SERVICES
  • MAINTENANCE SERVICES
  • TRAINING SERVICES
  • FORMAT PARTS SERVICES

8/5 YEARLY PACKAGE

8/5 yearly package is a full package flat rate that includes both technical support over the phone and via remote connection.

ONSITE SERVICE

IMA Active technicians can take direct action on the customer’s premises to offer targeted support.

REMOTE ASSISTANCE

Hourly packages of remote assistance. IMA Active engineers will remotely connect to the customer’s machine to investigate and solve technical issues.

PRODUCTION SUPPORT

IMA Active offers direct production support at key stages, such as initial start-up after installation or during production surges.

RELOCATION SERVICE

If the customer needs to relocate a machine or complete line to another facility, IMA Active can provide technical support, installation support and validation support.

SPARE PARTS

IMA Active provides its customers with original spare parts and guaranteed set delivery times.

HDA: HELP DSK ADVANCE

Help Desk Advance is an innovative customer service channel which allows the customer to submit technical support tickets via e-mail.

Get in touch

Get in touch with IMA staff to know more about the IMA Active
Support Services

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OSDReGen

Change means improvement. Technology is constantly evolving, and upgrading your equipment is key to keeping up with innovations and extending the lifecycle of your machines. Thanks to OSDReGen, customers can benefit from:

• Increasing the life expectancy of your machines
• Compliance with current guidelines and requirements (ANSI/ISA-88, FDA part 11, GAMP, MHRA GMP Data Integrity)
• Easier operator training and maintenance
• Better management of recipes and batch record
• Additional production surveillance strategies

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TECHNICAL AUDIT

A thorough analysis of production and processes is often necessary to formulate  strategies  aimed  at  boosting  production  efficiency, maintain high and documented quality  and  keeping  costs  down.  IMA Active supports its customers in all this with a programme designed to increase effectiveness and quality.

SINGLE INSPECTION BY TECHNICIAN ON SITE

Thanks to a team of technicians specialised in the specific machine model, the customer can have a specialist inspect the machine on site and provide useful recommendations on maintenance planning and procedures.

REMOTE EXPERTS ADVICE

Anticipating problems is one of the winning strategies for keeping production quality high over the long term.

MAINTENANCE OPTIMISATION STRATEGY

A team of senior engineers is available to oversee the maintenance strategy designed for the customer’s facility.

ONSITE PRACTICAL MAINTENANCE TRAINING

The expertise of technicians is crucial for keeping downtime to a minimum.

CALIBRATION SUPPORT

Calibration services help the customer with the most sensitive machine adjustments to ensure maximum production quality.

E-CHECK

To guarantee maximum safety for machine operators, a quality control service is available for safety components in accordance with the latest regulations.

Get in touch

Get in touch with IMA staff to know more about the IMA Active
Support Services

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Download brochure

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TRAINING PROGRAMMES

A key factor for a company’s success is its ability to rely on a skilled and highly motivated team. IMA Active offers the possibility of organising training for all areas relating to production and to the various operator profiles: operator, electrical maintenance technician, mechanical maintenance technician, and supervisor.

FORMAT PARTS

The format parts mounted on IMA Active machines are renowned for their quality around the world. The reliability of format parts is key to achieving efficiency levels close to 100%