The design phase, for IMA, is an opportunity to meet with the customer:
“We believe that processes of co-engineering is the best way to develop the value of High-Tech Machines tu fully meet the needs of our customers”
Even during the testing and validation phases the customer is our main point of contact for a reciprocal exchange of know-how. This dialogue does not end at the time of delivery of the machine, it continues on through After Sales for the complete life cycle of the machine.
The structure of IMA’s After Sales service promotes the consolidation of relationships with our customers, basing them on transparency and their maximum satisfaction. IMA offers a portfolio of excellent After Sales services, customized according to the specific needs of our stakeholders.
The quality of original IMA spare parts, along with the very high professionalism of our technicians, provides our customers with the optimal maintenance and working conditions for their machines, essential to ensure maximum efficiency and reliability.
IMA machines are designed to ensure the highest production efficiency with low maintenance input.
To help our customers obtain top performance and maximum safety from our machines, IMA recommends technical training courses for personnel from Production (Operators, Technicians and Supervisors), R&D, Process Transfer Department and the Maintenance Department.
Training courses can be organized at IMA’s site or at the customer’s plant and are taught by qualified IMA technicians. They provide instructions for the customer’s staff on how to operate the machine and maintain it in perfect working condition and how to carry out troubleshooting procedures in the easiest, fastest possible way.