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Qualifications and monitoring of suppliers

In order to check the qualification of suppliers and their compliance with the minimum requirements laid down by IMA, questionnaires are sent concerning how they organize design, production and testing activities, as applicable.

Supplier performance is measured in terms of:

• quality;
• price;
• delivery.

They are summarized in a vendor rating: it is an established methodology which allocates scores that make it possible to measure purchasing performance. Component suppliers are periodically given a vendor rating calculated on the basis of three parameters (in order of importance): quality, delivery, price.



Over a range of ratings from 0 to 100, where 60 is satisfactory, the average score of core suppliers was 72 for the custom-designed components in 2018 (73 in 2017) and 71 for catalogue components (75 in 2017).

At the end of 2018, there were 191 suppliers qualified through the IMA method:

• 57 for assembly and wiring;
• 36 for third-party machines;
• 64 for design and documentation;
• 34 for technical assistance.

For custom-designed component suppliers, IMA has developed another method of qualification designed to raise suppliers’ awareness of quality issues through training sessions by IMA testing personnel. The idea is then to transfer part of the testing of mechanical components to the suppliers. At the end of 2018, 36 suppliers qualified for self-control.

Another qualification activity began in 2017 to ensure compliance with the hygiene requirements and contain the risk of contamination for parts that come into contact with the customer’s food or pharmaceutical product. This led to the qualification of 48 suppliers at the end of 2018.

In 2018, work began on focusing and better defining the requirements for the qualification of “hub” suppliers, i.e. those who in turn have their own subcontracting network for the production of complex products, generally IMA machines that are partially or completely assembled by them. The objective is to strengthen the control and monitoring of these particular suppliers, given the critical nature and complexity of the products that they supply.

To date there are no further specific environmental or social requirements used in the qualification of a new supplier, except as provided for aspects related to safety and protection of work both during the document collection phase and during the visit at the supplier’s premises, evaluating elements such as the technical-professional suitability of the company examined, the fact that they pay their employees and social contributions regularly, the existence of a structure dedicated to job security, etc.



An important category of suppliers is represented by personnel of third-party companies who work directly at IMA’s plants: these relationships are governed by contracts that meet the standards prescribed by law and require the Contractor to provide IMA all the guarantees required by laws on safety, health and safety, social security, insurance cover at work, regular payment of contributions, etc.

Download 2018 Sustain Ability Report »